Orders are typically processed within 1–2 business days, with delivery estimated within 7–12 business days from dispatch. Once your order has been shipped, you'll receive tracking information via email.

Yes. We offer complimentary shipping on all UK orders.

As soon as your order has been dispatched, we'll send a tracking link via email so you can follow its journey every step of the way. Alternatively, you can track your order at any time through our Track Order page by entering your order number and email address for the latest delivery updates.

Please inspect your order upon arrival and contact us as soon as possible if there are any issues. Include photographs of the damage and our team will work quickly to resolve the matter.

As part of our commitment to reducing unnecessary waste, select products may be shipped using recycled, recyclable, or minimal-impact packaging materials. Minor cosmetic wear to outer packaging may occasionally occur during transit but does not affect the quality or condition of the product itself.

We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and include all original packaging and proof of purchase. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. For full details, please refer to our Refund Policy.

Simply contact our team at support@elanliving.co. Once approved, we'll provide you with instructions for returning your item.

Approved refunds are issued to the original payment method within 10 business days of return approval. Depending on your bank or payment provider, processing times may vary.

Some items are excluded from our returns policy, including personalised products, final sale items, clearance products, and items that have been used or installed.

Currently, we ship to select countries. Please check our shipping information page to see if we deliver to your location.

If you need to make a change to your order, please contact us as soon as possible. While we cannot guarantee modifications once processing has begun, we'll always do our best to assist.

Orders may be cancelled before they have been processed for dispatch. Please contact our customer care team as soon as possible if you wish to cancel an order.

Bulb inclusion varies by product. Where bulbs are included, this will be clearly stated within the product specifications.

Many of our wall lights, pendants, and ceiling fixtures require hardwired installation. We recommend using a qualified electrician for installation where appropriate.

Yes. Products featuring materials such as marble, stone, wood, or hand-finished glass may display natural variations in colour, texture, and pattern. These characteristics make each piece unique.