Refund policy
At Elan Living, we want you to feel confident and comfortable with every purchase. If something isn’t quite right, we’re here to help.
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, in its original packaging, and with all accessories included. You'll also need the receipt or proof of purchase.
To start a return, please contact us at support@elanliving.co
If your return request is approved, we'll provide instructions on how and where to send your item. Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning their item to us. Items returned without first requesting a return will not be accepted.
For any other questions regarding your return please contact us at support@elanliving.co
Sustainable Packaging
At Elan Living, we are committed to reducing unnecessary waste and environmental impact. As part of this initiative, select products may be shipped using recycled, recyclable, or minimal-impact protective packaging. As a result, outer packaging may occasionally display minor cosmetic wear from transit or handling, which does not affect the quality, condition, or functionality of the product itself.
Returns requested solely due to cosmetic imperfections of the external packaging will not normally be accepted. Where replacement packaging or additional inspection is required to prepare a returned item for resale, a reasonable repackaging and processing deduction may be applied where permitted by law.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong product so that we can assess the issue and make it right.
Non-returnable items
For hygiene and safety reasons, certain items are not eligible for return. This includes products that have been used, washed, worn, installed, or are not in their original condition or packaging. Personalised items, clearance or final sale products, and items marked as non-returnable at the time of purchase cannot be returned unless they arrive damaged or defective.
If you're unsure whether your item qualifies for return, please contact our support team before initiating a request.
Exchanges
The fastest way to receive a different item is to return your original purchase. Once your return has been approved, you can place a new order for your preferred product.
European Union 14 day cooling off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. As above, your item must be returned in the same condition that you received it, unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.
Refunds are typically completed within 14 days of receiving and approving your returned item, although your bank or payment provider may take additional time to process the funds.
Original shipping charges (where applicable) are non-refundable unless the return is due to a faulty, damaged, or incorrect item.
If a returned item requires replacement packaging or additional handling before it can be resold, a repackaging and processing fee of up to £15 may be deducted from your refund where applicable. This fee reflects the cost of replacement protective packaging, inspection, and processing required to prepare the item for resale.
If a returned item shows signs of use, is missing original packaging or components, or has been handled beyond what is reasonably necessary to inspect it, we reserve the right to make a reasonable deduction from the refund to reflect any reduction in the item's value, where permitted by law.
If more than 14 days have passed since your refund was approved and you haven't received your funds, please contact us at support@elanliving.co
Need Help?
If you have any questions about your order, shipping, returns, or refunds, our support team is always happy to help.
Email: support@elanliving.co