Terms of service
Last updated: 19 August 2026
Overview
Welcome to Elan Living.
The terms “we”, “us” and “our” refer to Elan Living. Elan Living operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”).
Elan Living is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
Nothing in these Terms affects your statutory rights as a consumer.
Section 1 – Access and Account
By agreeing to these Terms of Service, you confirm that you are at least 18 years old and legally capable of entering into a contract.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information and shipping address.
You confirm that the information you provide is accurate, current and complete and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for activity carried out through your account.
You must not transfer, sell, assign or license your account to another person.
Section 2 – Our Products
We make reasonable efforts to provide accurate descriptions and representations of our products.
However, colours and product appearance may vary slightly from how they appear on your screen because of device types, display settings, lighting conditions, natural materials and manufacturing variations.
Product measurements are approximate unless stated otherwise. You are responsible for checking the dimensions, specifications, compatibility and suitability of a product before ordering.
Electrical products must be installed and used according to their instructions and, where appropriate, by a suitably qualified electrician.
We do not guarantee that the appearance of a product will be identical to how it is displayed on your screen.
Product descriptions may be updated where reasonably necessary. We reserve the right to discontinue a product and may limit the quantity of products available to any person, location or jurisdiction.
If we discover a material error in a product description, specification, price or availability after you order, we will contact you and provide the option to continue with the corrected information or receive a refund.
Section 3 – Orders
When you place an order, you are making an offer to purchase the selected products.
An automated order acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm acceptance or dispatch the goods.
We reserve the right to accept or decline an order for a legitimate reason, including where:
- A product is unavailable.
- Payment cannot be authorised.
- There is an obvious pricing or description error.
- We cannot deliver to the address provided.
- We reasonably suspect fraud, misuse or unauthorised activity.
We must receive and process your payment before an order can be accepted.
Please review your order carefully before submitting it. Contact support@elanliving.co as soon as possible if you need to request a change or cancellation.
We cannot guarantee that changes or cancellations can be made after an order has entered processing.
If we decline, change or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided with the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
Purchases are subject to our Refund Policy.
You confirm that your purchases are intended for personal or household use and not for unauthorised commercial resale or export.
Section 4 – Prices and Billing
Prices, discounts and promotions may change without notice.
The price charged will be the price displayed when the order is placed and will be shown in your order confirmation.
Prices are displayed in pounds sterling and include applicable UK taxes unless clearly stated otherwise.
We currently provide free standard shipping on all orders delivered within the United Kingdom.
We may occasionally offer promotions that are governed by separate terms and conditions. If separate promotional terms conflict with these Terms, the promotional terms will apply to that promotion.
You agree to provide current, complete and accurate purchase, payment and account information.
You agree to promptly update your account and other information where necessary so that we can complete transactions and contact you.
You confirm that:
- The payment information you provide is accurate and complete.
- You are authorised to use the selected payment method.
- Charges incurred using the payment method will be honoured by the payment provider.
- You will pay the prices and applicable charges shown before completing your order.
Section 5 – Shipping and Delivery
We currently deliver only within the United Kingdom.
Our processing times, delivery estimates and other delivery information are explained in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
We will take reasonable steps to deliver within the agreed timeframe and will inform you of material delays where reasonably possible.
We remain responsible for the goods until they are delivered into your physical possession or the possession of a person you have identified to receive them.
If you independently appoint a carrier that we did not offer, responsibility may pass when the goods are delivered to that carrier, as permitted by applicable law.
You are responsible for providing a complete and accurate delivery address and ensuring that delivery can safely be made.
Nothing in this section affects your statutory rights.
Section 6 – Intellectual Property
The Services, including trademarks, branding, text, displays, images, graphics, videos, audio, reviews and website design, are owned by or licensed to Elan Living and are protected by applicable intellectual-property laws.
These Terms permit you to use the Services for personal, non-commercial shopping purposes.
Unless permitted by law or authorised by us in writing, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit material from the Services.
Nothing in these Terms grants you a licence or other right to use the intellectual property of Elan Living, Shopify or another third party except as expressly stated.
Unauthorised use may infringe intellectual-property rights.
Elan Living’s names, logos, product names, designs and slogans are owned by or licensed to Elan Living and must not be used without permission.
Shopify’s names, logos, products, services, designs and slogans are trademarks of Shopify.
Other names, logos, products, services, designs and slogans displayed through the Services belong to their respective owners.
Section 7 – Optional Tools
We may provide access to tools or features supplied by third parties that we do not control.
These tools may be provided on an “as available” basis and may be subject to the third party’s own terms and privacy policy.
Your use of optional third-party tools is at your discretion. You should review and understand the terms that apply before using them.
We may introduce new tools, resources or features in the future. Unless separate terms are provided, those additions will form part of the Services and will be subject to these Terms.
Nothing in this section limits any responsibility that cannot lawfully be excluded.
Section 8 – Third-Party Links
The Services may contain content or links to websites operated by third parties.
We are not responsible for examining or evaluating the accuracy, security or content of third-party websites that we do not control.
If you leave the Services to access a third-party website, you do so subject to that website’s terms and privacy practices.
We are not responsible for losses caused solely by your independent use of a third-party website that we do not control.
You should review the third party’s policies and practices before entering into a transaction or providing personal information.
Complaints or questions regarding a third party’s independent products or services should be directed to that third party.
Nothing in this section limits our responsibility for third-party services we use to fulfil our contract with you.
Section 9 – Relationship With Shopify
Elan Living is powered by Shopify, which provides the ecommerce platform used to offer the Services.
However, purchases made through our store are made directly from Elan Living.
Shopify is not the seller of our products and is not responsible for fulfilling orders placed with Elan Living.
By using the Services, you acknowledge that Shopify is not responsible for sales made between you and Elan Living, except to the extent that Shopify separately provides a service directly to you under its own terms.
Nothing in this section affects any rights you may have against Elan Living or any responsibility that cannot lawfully be excluded.
Section 10 – Privacy Policy
Personal information collected through the Services is processed according to our Privacy Policy.
Certain personal information may also be processed according to the Shopify Consumer Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access and use of the Services to provide, protect and improve the ecommerce platform.
Information submitted through the Services may be transmitted to Shopify and other service providers, some of which may operate in countries outside the United Kingdom.
Please review our Privacy Policy for further information about how we, Shopify and our service providers process personal information.
Section 11 – Feedback
If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, reviews, photographs, proposals or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback for the purpose of operating, improving and promoting Elan Living.
You confirm that:
- You own the Feedback or have the necessary rights to provide it.
- The Feedback is accurate and not misleading.
- You have disclosed any payment, gift or incentive received in connection with it.
- The Feedback complies with these Terms.
- The Feedback does not infringe another person’s intellectual-property, privacy or other legal rights.
- The Feedback does not contain unlawful, abusive, defamatory, obscene or malicious content.
Unless otherwise agreed or required by law, we are not required to:
- Keep Feedback confidential.
- Pay compensation for Feedback.
- Publish or respond to Feedback.
We may moderate, edit or remove Feedback that we reasonably believe is unlawful, misleading, abusive, irrelevant or in breach of these Terms.
You must not use a false identity or misrepresent the origin of Feedback.
You remain responsible for the Feedback you submit.
Section 12 – Errors, Inaccuracies and Omissions
Information available through the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, delivery estimates or availability.
We reserve the right to correct errors and update inaccurate or incomplete information.
If a material error affects an order you have placed, we will contact you and give you the option to proceed using the corrected information or receive a refund.
Nothing in this section permits us to remove or limit your statutory rights.
Section 13 – Prohibited Uses
You may use the Services only for lawful purposes.
You must not use the Services:
- For an unlawful, fraudulent or malicious purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual-property rights or the rights of another person.
- To harass, abuse, threaten, defame, intimidate or harm another person.
- To transmit false, fraudulent or misleading information.
- To send unsolicited marketing, spam, chain letters or similar communications.
- To impersonate another person or business.
- To upload or transmit viruses, malware or harmful code.
- To collect or track personal information unlawfully.
- To phish, scrape, crawl or interfere with the Services in a disruptive or unauthorised way.
- To circumvent security measures.
- To restrict or interfere with another person’s use of the Services.
We may restrict, suspend or terminate access where we reasonably believe these Terms have been breached.
Section 14 – Termination
We may suspend or terminate your access to all or part of the Services where:
- You materially breach these Terms.
- You use the Services unlawfully or fraudulently.
- Suspension is reasonably necessary to protect customers, our business, Shopify or another person.
- We are required to do so by law.
Termination does not affect rights or obligations that arose before termination.
Provisions that are intended to continue after termination, including those relating to intellectual property, Feedback, liability, governing law and privacy, will continue to apply.
Nothing in this section limits your statutory rights or allows us to avoid fulfilling an order already accepted without providing an appropriate remedy.
Section 15 – Disclaimer of Warranties
We take reasonable care to provide accurate and useful information through the Services.
However, general website content may occasionally be incomplete, unavailable or out of date.
We do not guarantee that access to the Services will always be uninterrupted, completely secure or error-free.
Products supplied to consumers must be as described, of satisfactory quality and fit for purpose as required by UK consumer law.
Nothing in these Terms excludes or restricts your statutory rights, including rights under the Consumer Rights Act 2015.
Any warranties, conditions or terms that cannot lawfully be excluded remain fully applicable.
Section 16 – Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of your statutory consumer rights.
- Defective products where liability cannot lawfully be excluded.
- Any other matter for which liability cannot legally be limited.
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
A loss is foreseeable if it was obvious that it might happen or if both parties knew it might happen when the contract was formed.
We are not responsible for losses that were not reasonably foreseeable.
Products are supplied for private and domestic use.
If you use a product for an unauthorised commercial, business or resale purpose, we will not be responsible for business losses such as lost profits, revenue, opportunity, goodwill or anticipated savings, to the extent permitted by law.
Nothing in this section affects your statutory rights.
Section 17 – Indemnification
You are responsible for losses or claims reasonably incurred by us as a direct result of your unlawful use of the Services, deliberate breach of these Terms or infringement of another person’s rights.
This does not require you to compensate us for losses caused by our own breach, negligence or failure to comply with applicable law.
Nothing in this section limits your statutory consumer rights or imposes responsibility that would be unfair or unlawful under UK consumer law.
Section 18 – Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the greatest extent permitted by law or treated as removed where necessary.
The remaining provisions will continue to apply.
Section 19 – Waiver and Entire Agreement
If we delay or fail to enforce a right under these Terms, that does not mean we have waived that right.
These Terms and the policies referenced in them form the agreement between you and us regarding your use of the Services and purchases made through our store.
Nothing in these Terms excludes any representation or responsibility that cannot lawfully be excluded.
If any wording is unclear, it will be interpreted fairly and in accordance with applicable consumer law.
Section 20 – Assignment
You must not transfer your rights or obligations under these Terms to another person without our written consent.
We may transfer our rights or obligations where reasonably necessary as part of a sale, transfer or reorganisation of our business, provided that doing so does not reduce your rights.
We will notify you where required by law.
Section 21 – Governing Law
These Terms and any contract between you and Elan Living are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you retain any mandatory consumer protections available under the laws that apply where you live.
You may bring legal proceedings in the courts of the part of the United Kingdom where you live.
We encourage you to contact us first so we can attempt to resolve any concern directly.
Section 22 – Headings
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of any provision.
Section 23 – Changes to These Terms
You can review the current version of these Terms on this page.
We may update these Terms to reflect changes to our Services, business practices or legal obligations.
The version in force when an order is accepted will apply to that order.
Updated Terms will be published on this page with a revised “Last updated” date.
Where required by law, we will provide additional notice of material changes.
Section 24 – Contact Information
Questions about these Terms or an order should be sent to support@elanliving.co.
We aim to respond to all enquiries within 24–48 hours.
Elan Living
Elms Farm, Viking Business Park
2 Caxton Road
Bedford
MK41 0LF
United Kingdom
Email: support@elanliving.co
Telephone: +44 7864 887911